Explore UAE Routes is committed to transparency, clarity, and user trust. Although our platform currently serves as an informational website with no payment or order processing, we provide this Return and Refund Policy as a framework for future services or offerings. Should we introduce digital resources, subscription-based features, or service-based access, this policy outlines what users can expect regarding returns and refunds.
1. General Policy Overview
Currently, we do not sell any products or services through the Explore UAE Routes website. All content is free to access, and users are not required to make payments, create accounts, or enter billing details.
However, if monetized features are added in the future — such as digital toolkits, guides, or consultations — this Return and Refund Policy will govern the refund eligibility and request procedures.
2. Digital Products and Access
If downloadable materials, paid content, or gated access features are introduced, these items may be classified as digital products. Such purchases may be non-refundable once accessed or downloaded unless otherwise stated in the product description.
In cases where digital content fails to work or deliver as described, users will be eligible to contact us for troubleshooting, credit, or partial/full refund review.
3. Service-Based Transactions
If future services such as consultations, custom research reports, or access to premium informational content become available, cancellation and refund eligibility will depend on the nature of the service and usage status.
For example:
Refunds may be issued if a consultation is canceled at least 24 hours in advance.
Refunds may not be available once a personalized report has been delivered.
All service conditions will be clearly communicated before any transaction is completed.
4. Trial Periods and Previews
If we offer trials or preview versions of premium features, users will be informed in advance whether these trials convert into paid plans. Cancelation and refund options for trials will be communicated clearly during sign-up.
5. Eligibility for Refunds
In the future, you may be eligible for a refund under the following circumstances:
- You were charged more than once for the same item
- The digital content is defective or inaccessible due to platform errors
- You canceled a service before it was fulfilled (in accordance with cancellation timeframes)
- The service provided did not match the description on the site
Refunds are typically not available for:
- Fully accessed or downloaded digital content
- Personalized services that have already been rendered
- Cases where refund requests are made after the specified request window (usually 7 days)
6. How to Request a Refund
If you believe you are eligible for a refund in a future paid feature scenario, please email us at [email protected] with the subject line: Refund Request. Include the following:
- Full name and contact details
- Description of the issue
- Date of transaction or service
- Reference number (if applicable)
Our team will review your case within 3 business days and inform you of the outcome.
7. Refund Method
If a refund is approved, it will be issued using the original method of payment where possible. For example, if you paid via card, the refund will be returned to the same card. Processing time may vary depending on the payment provider.
8. Disputes and Resolutions
We encourage all users to contact us directly before initiating third-party disputes. We are committed to resolving issues in a professional and fair manner. Our support team is available to assist with misunderstandings or service concerns.
9. Policy on Future Physical Products
If we expand into merchandise, books, or physical product sales in the future, a separate return window (typically 14 days from delivery) will apply. Items must be unused, in original condition, and returned at the buyer’s expense unless defective.
10. Policy Updates
This Return and Refund Policy may be updated at any time to reflect changes in our offerings, platform structure, or legal compliance. The effective date at the top of the page will always show the latest version. We encourage you to revisit this page regularly if you use any future paid features on our platform.
📞 Contact Us
Have questions about our refund terms or want to clarify future service eligibility?
Call us
+971 55 123 4568
Email us
[email protected]
Office address
Al Mina Road - 2nd December St - Jumeirah 1 - Dubai - UAE